Petitions of Citizens and Legal Entities

Working with citizens' petitions is one of the most important lines of work of the entire system of government of the Republic of Belarus. Its goal is to protect rights and legitimate interests of people, improve living standards and create conditions for personal development.

The President of Belarus keeps this work under constant stringent control. The Belarus President Administration is vested with special functions to monitor the work with citizens' petitions. This work is carried out by the Main Directorate for Work with Appeals of Citizens and Legal Entities.

The main tasks of the directorate are to ensure timely processing of petitions and to hold public hours for citizens, including individual entrepreneurs, and representatives of legal entities.

Petitions sent to the Belarus President Administration are considered in accordance with:

Petitions sent to the Belarus President Administration, including appeals against decisions of state bodies and other organizations subordinated (accountable) directly to the President can be considered on behalf of the President by the Belarus President Administration.

The Belarus President Administration does not revise (or review) court decisions and other rulings because the Law of the Republic of Belarus “On petitions of citizens and legal entities” (as specified in Article 2) does not apply to petitions that are to be handled in line with the law on constitutional proceedings, civil law, civil procedure law, economic procedure law, criminal procedure law, and laws regulating the administrative process and administrative procedures.

Electronic petitions of citizens, including individual entrepreneurs (hereinafter referred to as citizens) and legal entities to the Belarus President and the Belarus President Administration are submitted and processed in line with the Law of the Republic of Belarus “On petitions of citizens and legal entities” of 18 July 2011.

Petitions to the Belarus President, including appeals against decisions of state bodies and other organizations subordinated (accountable) directly to the President can be considered on behalf of the President by the Belarus President Administration (Part 2 of Subparagraph 1.1 of Paragraph 1 of Presidential Decree No. 498 “On additional measures to work with petitions of citizens and legal entities” of 15 October 2007).

Under the Law of the Republic of Belarus “On petitions of citizens and legal entities” of 18 July 2011, an electronic petition is made in the Belarusian or Russian language.

An electronic petition of a citizen must contain:             

  • last name, first name, patronymic or initials of a citizen;
  • address (a place of residence or a place of stay) of a citizen;
  • purpose of the petition;
  • e-mail address of a citizen.

An electronic petition of a legal entity must contain:

  • full name of a legal entity;
  • address of a legal entity;
  • purpose of the petition;
  • last name, first name, patronymic of the person authorized to sign the petition;
  • e-mail address of a legal entity.

Electronic petitions are to be considered within a 15-day period, the ones that require additional examination and verification – within a month.

Responses are sent via e-mail indicated in a petition or in the written form to the address (a place of residence or a place of stay) of a citizen or address of a legal entity in cases set forth in the Law of the Republic of Belarus “On petitions of citizens and legal entities” of 18 July 2011.

If electronic petitions with the same content are sent in large numbers (more than 10 petitions), responses to such petitions might be posted on the official website without sending responses (notifications) to applicants (Part 2 of Subparagraph 1.2 of Paragraph 1 of Presidential Decree No. 498 “On additional measures to work with petitions of citizens and legal entities” of 15 October 2007).

Petitions are left without consideration if they:

  • are written in a language other than Belarusian or Russian;
  • do not contain a citizen's last name, first name, patronymic or address (a place of residence or a place of stay);
  • do not contain a full name of a legal entity or its address, last name, first name, and patronymic of its head or a person authorized to sign a petition (for legal entities) in accordance with the established procedure;
  • are unintelligible; 
  • contain obscene or offensive language;
  • are subject to review in accordance with the law on constitutional proceedings, civil law, civil procedure law, economic procedure law, criminal procedure law, and laws regulating the administrative process and administrative procedures;
  • require a different procedure for submitting and considering in accordance with legislative acts;
  • miss the deadline for filing a complaint without a valid reason;
  • were submitted and considered before and do not contain new facts for the repeated consideration;
  • are from a petitioner with whom correspondence was discontinued.

Reception of citizens and representatives of legal entities in the Residence of the President at 38 Karl Marx Street

Reception by officials of the Belarus President Administration:

  • Public hours are held in line with the schedule and usually start from 10.00.
  • Reception by senior officials of the Belarus President Administration, the State Secretariat of the Security Council of the Republic of Belarus, the State Control Committee and the Belarus President Property Management Directorate is held by appointment.
  • A decision on the reception of a citizen is made by a designated official following the consideration of a written or electronic petition of an individual requesting a personal appointment. The petition should be submitted to the Belarus President Administration no later than five days before the appointment date.
  • The information on the decision is provided to the individual in written form and can be repeated by telephone if necessary.

Reception schedule

Representatives of the Belarus President Administration hold public hours on a daily basis (except Saturdays and Sundays) from 8.00 till 17.00 (lunch time from 13.00 till 14.00) at 38 Karl Marx Street, Minsk (entrance from the side of 43 Kirova Street).

Telephone of the reception office for individuals and legal entities in the Residence of the Belarus President at 38 Karl Marx Street: +375-17-222-37-78.

Meetings are hosted by representatives of the Main Directorate for Work with Appeals of Citizens and Legal Entities on a first-come-first-served basis.

Visitors need to have identity documents (a passport, a residence permit, a refugee certificate).

It is also recommended to bring responses to previous petitions from other organizations and other documents which are related to the matter in question.

In accordance with the provisions of Articles 12 and 13 of the Law of the Republic of Belarus “On veterans”, disabled ex-soldiers and participants of the Great Patriotic War have a priority access.

Telephones of specialists for oblasts and the city of Minsk (Monday – Friday from 9.00 till 13.00 and from 14.00 till 18.00):

Telephone answering system: +375-17-222-26-15